Vedo Terms of Service & School Data Protection Agreement

Last updated: November 2, 2026 · Effective immediately for all schools and families

These Terms of Service and School Data Protection Agreement (“Terms”) govern access to and use of the Vedo platform, website, iOS/macOS apps, Android apps, and Cloudflare web portal (collectively, “Vedo” or the “Service”), operated by Vedo LLC (“we,” “us,” or “our”), a California limited liability company with principal address at 2108 N St, Ste N, Sacramento, CA 95816. By accessing or using Vedo, childcare providers, schools, staff, and families agree to these Terms.

1. Non-Emergency & Medical / 911 Disclaimer

CRITICAL SAFETY NOTICE · NOT FOR 911 EMERGENCIES: Vedo is an administrative communication, care documentation, and operational software tool. Vedo is NOT an emergency dispatch service, life safety platform, or medical diagnostic utility. In any life-threatening situation, accident, severe allergic reaction, medical incident, or emergency, staff and parents must immediately call 911 or local emergency authorities directly.

2. School Data Protection Agreement (COPPA, SOPIPA & FERPA)

Vedo treats student and child information with the highest degree of confidentiality and data security:

School Ownership of Education Records: The subscribing child care center, daycare, preschool, or school (“School”) retains sole ownership and legal control over all child records, classroom logs, attendance signatures, and parent communications. Vedo processes this data strictly as a data processor / service provider on behalf of the School.
Children’s Online Privacy Protection Act (COPPA, 15 U.S.C. §§ 6501–6506): The School represents and warrants that it has the authority to act as the agent of parents/guardians to provide consent for the collection and processing of incidental child care information, or has obtained verifiable parental consent in compliance with COPPA. Vedo collects only information necessary for licensed child care and never markets to children.
Student Online Personal Information Protection Act (SOPIPA, Cal. Bus. & Prof. Code § 22584): Vedo complies with SOPIPA and state student privacy standards. We strictly prohibit: (a) targeted behavioral advertising; (b) using student information to amass a profile; (c) selling or renting student information; and (d) disclosing student personal information except as legally required for child care operations.
Family Educational Rights and Privacy Act (FERPA, 20 U.S.C. § 1232g): Where applicable, Vedo operates as a “School Official” with legitimate educational interests, under the direct control of the School regarding the use and maintenance of education records.
Zero Advertising & Zero Sale: Vedo has zero commercial advertising, zero tracking SDKs, zero data brokers, and never sells or monetizes any user or child data.

3. Subscription Pricing & California Automatic Renewal Law (ARL)

Vedo provides transparent, predictable pricing pursuant to the California Automatic Renewal Law (Cal. Bus. & Prof. Code § 17600 et seq.):

Unified Flat Rate: Subscriptions are billed at $24.99 per month (or $249.90 per year, which includes 2 months free) per school location. Pricing is all-inclusive with unlimited classrooms, staff members, enrolled children, and families.
100% Free Forever for Families: Parents, guardians, and family circle members never pay to use Vedo.
30-Day Free Trial: New schools receive a full-featured 30-day free trial ($0.00 charged today).
Ongoing Renewal: Following any applicable trial period, subscriptions automatically renew on a recurring monthly or annual basis until canceled.
Click-to-Cancel Transparency: Subscribers may cancel at any time with 1 click directly through the self-serve Stripe Customer Portal located within the Office › Subscription settings, or by emailing support@vedocare.com. Cancellations take effect at the end of the current billing cycle. There are zero cancellation fees, penalties, or phone call requirements.

4. Mid-Day Child Safety & 14-Day Gentle Grace Period Guarantee

To ensure that children and educators are never endangered by administrative or payment processing failures, Vedo guarantees:

14-Day Grace Period: If a recurring payment fails due to card expiration, bank decline, or invoice dispute, Vedo automatically initiates a 14-day gentle grace period.
Zero Mid-Day Lockout: During any grace period, billing dispute, or transition, vital child safety and licensed facility functions (including curbside pickup authorization, real-time arrival/departure roll call, emergency contacts, and allergy alerts) will NEVER be locked out or suspended mid-day.

5. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL VEDO LLC, ITS AFFILIATES, OFFICERS, DIRECTORS, OR AGENTS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THE SERVICE.

IN ALL CASES, VEDO LLC’S AGGREGATE TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL BE STRICTLY LIMITED TO AND NOT EXCEED THE GREATER OF: (A) ONE HUNDRED UNITED STATES DOLLARS ($100.00 USD), OR (B) THE TOTAL SUBSCRIPTION FEES ACTUALLY PAID BY THE SCHOOL TO VEDO LLC IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM.

6. Dispute Resolution & Binding California Arbitration

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. Any dispute, controversy, or claim arising out of or relating to these Terms or the breach, termination, or invalidity thereof shall be resolved through final and binding individual arbitration administered by the American Arbitration Association (AAA) in Sacramento County, California. CLASS ACTION WAIVER: All claims must be arbitrated on an individual basis; class actions, consolidated arbitrations, and representative actions are strictly waived.

7. Contact & Legal Notices

For contractual notices, DPA inquiries, or billing support, please contact:

Vedo LLC
Attention: Legal & Compliance
2108 N St, Ste N, Sacramento, CA 95816
Email: info@vedocare.com · Website: vedocare.com